However my files are missing from the web email. This should provide you with the proper settings to enter in macOS Mail. Use the following link and just enter your Charter email address: Mail Settings Lookup - Apple Support. Let's verify that you are entering the correct email server information when you set up your Charter email account in macOS Mail. Optional: For Spam and Deleted Mails, change the period after which the folder contents are deleted.Ok, then we know, at least, that you can access your email account with your user credentials (email username & password)
Use the list boxes to set the desired destination mailbox. Select the desired email account in the left sidebar. 
Click Mail > Settings > Accounts tab > Mailbox Behavior tab. To manage the default mailboxes for versions macOS Sierra 10.12 and later: Repeat step 5 for all mailboxes created in step 3. Use Mailbox > Use this Mailbox as to assign the appropriate function. Select one of the mailboxes you just created. Select Mailbox > New Mailbox from the menu bar and create a mailbox for Advertising, Sent, Drafts, Archive, and Trash. To manage the default mailboxes for versions up to macOS El Capitan 10.11 If you are using a local mailbox, you can only access it on this machine. If you use an IMAP mailbox on a mail server, you can access it from any device on which you have set up the e-mail account. Use the mailbox behavior settings to control which mailboxes and where - on the mail server or locally - are used for this purpose. Setting Default Mailboxes in the Mail AppĪpple Mail uses six default mailboxes in an email account: Inbox, Advertising, Sent, Drafts, Archive, and Trash. Select the apps you want to use with your account and click Done. Please note: If the message Account name/Password could not be verified is displayed, please check your entries for completeness/accuracy. In the Outgoing mail server field, enter .uk and click Log in. If you have set the account type to POP3, enter .uk in the Server for incoming email field. If you have set the account type to IMAP, enter .uk in the Server for incoming email field. We recommend using the default IMAP setting. You can choose between the account types IMAP or POP3. Under Username, enter your email address again. (If you have lost the password to your email account, you can set a new password). Enter your name, IONOS email address, and password and click Log In. Open Apple Mail and click Mail > Add Account.
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